Customer Service Practitioner Level 2

The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation within any sector.

This course will teach learners the core responsibilities of Customer Service that they will be able to practice and continuously improve whilst in the working environment. They will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or by going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, aftercare, service recovery or gaining insight through measuring customer satisfaction.

This course is designed for learners/employees who may be the first point of customer contact within any sector or organisation type. It will help them recognise that their actions will influence the customer experience and satisfaction with the organisation.

This course offers all the delivery required within the Customer Service Practitioner Assessment Plan. It will support learners/employees to demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to customers.

All customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media and this will all be covered in a standardised way so all learners/employees receive the same great quality teaching.

Additional high-quality bespoke videos can also be created in line with the organisation’s customer service standards and strategy. These will standardise key messages, nationally and internationally; get in touch for more details.

For a flavour of the course please check out our promo below:


The customer service practitioner course is aimed at anyone in a customer facing role, in any sector. Customer interactions cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media communications.

A Customer Service training programme that will fit around any customer facing role in any sector. A typical duration of 12 months ‘on the job’ learning.

Want to find out more? Get in touch today!